Yes. A one (1) limited warranty applies to all Good Pirats products.
The warranty covers defects in materials and workmanship when used normally in accordance with nuutok’s published guidelines for a period of THREE (3) YEARS from the date of original retail purchase by the end-user purchaser (“Warranty Period”). ‘Les Bons Pirates’ published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
Refer to Pirate Ship One (1) Year Limited Warranty for more details (include link to warranty web page)

‘Les Bons Pirates’ is a simple and effective protection system against piracy or any problem that could endanger your business. Your data is 100% off-net (inaccessible via any network) and therefore inaccessible to hackers. A recovery in the event of a cyber-attack or disaster can be done in less than a day. This may vary depending on the amount of data involved.

Many companies are unaware that their backup system could also be hacked. ‘Les Bons Pirates’ places your data completely offline (100% off-the-grid) and therefore makes it inaccessible to hackers. If your data is accessible from the Internet, you are in danger. Last year, hacking cost over $20 billion in the United States alone. This problem is not going away.

The team behind ‘Les Bons Pirates’ is made up of former military personnel with computer engineering backgrounds who have deployed to Eastern Europe, the Middle East, and many other hotspots around the world. With their extensive experience working in IT and cloud security for over 30 years, they realized that the biggest threats to personal and professional security are now online and hackers are more organized than ever. ‘Les Bons Pirates’ is their answer to these hackers.

The idea for ‘Les Bons Pirates’ came from our customers who asked us to fully protect their small businesses against online threats with a simple and effective solution that they could understand and use themselves. They wanted to ensure that their business would survive any disaster and recover as quickly as possible.

‘Les Bons Pirates’s protects your business with 100% off-grid backup solutions (inaccessible from any network) with two innovative products, the Pirate Ship for the protection of your computers and the Treasure Chest for the protection of your data.

‘Les Bons Pirates’ protects your business with 100% off-grid backup solutions with two innovative products, the Pirate Ship to protect your computers and the Treasure Chest to protect your data.

The answer is simple, if your data is accessible from the Internet, it is at risk. In recent years, data loss has steadily increased. There is no better security for your data than keeping an off-grid copy of it.

No, if you want to work as a team and share your data, you must use a cloud tool to do so. Plus, it is a good protection against local disasters, like fire or water damage, that can hit your business.

Yes, we offer an optional cloud backup service. We also believe that the off-grid solutions offered by The Good Pirates are the best complement to all clouds, regardless of their providers.

If you received your new product with damaged or missing items, please do NOT return it. Instead, follow the steps below and we’ll be happy to resolve any issues you may have.

NOTE: While we take every possible step to ensure that your product is delivered in pristine condition, sometimes unfortunate incidents can occur during the delivery process.

If you purchased your product though a reseller, please contact your reseller to get assistance with your issue,

If you purchased your item directly online, please follow these steps:

• Take pictures of the damaged items and/or the unpackaged product that show the nature of the issue and save them for Step 2.
• Click > Contact Us and fill out the “Share your experience with us” form. Upload your pictures using that form.
• Click “Submit” button
• We will contact you shortly after to resolve the issue, replace your product and make sure you are entirely satisfied with it. All you
  
  

The information and resources related to setting and using your product can be found in the support section where support tools, troubleshooting tips, technical documents and other resources are available to help you with your issues. Follow this link to access the support section (add a link to the support page)

A computer backup is a second copy of your data that you store separately from the original. That includes family photos and videos, documents, emails and contacts, and the apps and operating system that powers your computer. If the originals are located on your laptop or a mobile device, you keep the backup somewhere else that safe – that way you can use the second copy to restore your files or system in case something happens to the original.

To ensure all of this data is accurately copied so you can use it to recover your computer, backup software is a must. A solution like the Treasure Chest automatically captures changes to everything, including hidden files that can be missed by manually copying files, and makes the process of recovery easy and efficient.

Creating a full image backup to the Treasure Chest is as easy as it looks. Once the Treasure Chest is connected and your backup application is running, you click Add backup. Select your backup source, so you simply need to assign the Treasure Chest as the backup destination and then click back up now.

Computer backups need to be stored someplace safe. We recommend to use the 3-2-1 backup rule, which includes storing a copy of your backup files locally (on the Treasure Chest) and another copy off-site. That way, if a fire or flood damages both your original files and the local backup, the off-site copy is available to use for recovery.

“The cloud” is a term that describes a remote network of computers and servers that you access via the internet. Because you just log in via the internet, the cloud is a convenient way to store your files off-site, where they are safe from local damage.

With a subscription to ‘Les Bons Pirates’ Cloud backup service, you have the ability to automatically replicate local backups in ‘Les Bons Pirates’ Cloud, so you always have an off-site copy of your data available without having to manage a separate backup plan. By choosing this option, after the first successful backup, your backup and replication will be done simultaneously, in parallel.

The Pirate Ship is a product that allows you to make an image (or clone), a copy of your computer (PC) at a specific time. Ideally during its first installation or during major modifications.

No, it is designed for the protection of the operating system (OS) and applications installed on your computer. Setting up a computer takes several days in most cases. It is not simply a question of reinstalling the OS, which is indeed very simple. The personalization of the PC by its user to make its tool efficient and productive within the framework of the work of the user must also be taken into consideration. This PC customization process requires a lot of time and effort considering the multiple licenses, configurations, settings, links, shortcuts, etc. involved in this process. The Treasure Chest is The Good Pirates’ tool that allows you to quickly and safely restore your computer in the event of a disaster or major problem.

With the Pirate Ship, you can back up all your computers at once through a parallel process. For example, a company with 20 computers requires between 2.5 and 3 hours to back up all of its PCs at the same time. Restoring and reworking all computers takes about 2 hours in total. In the event of an attack, you can recover your computers quickly and resume operations in the blink of an eye. Without the Pirate Ship, it will take days and most likely weeks to achieve the same result.

Yes, but you should not, as it will really slow down your recovery process and increase your business downtime if there is a major problem on multiple of your computers, which is less than advisable. It also increases your chances of losing everything if something happens to that drive or server. All your eggs are in one basket and that’s a single point of failure, which is exactly what we’re trying to avoid with the pirate ship designed as it is.

The Pirate Ship is a set of two (2) keys. A start-up key for your computer (Boot Key) and a backup key for your computer image (Clone Key).

No, you just need to start your computer with the Boot Key inserted in the computer, then use the application to save your computer image to the Clone key.

No, it also contains several handy tools for work that allow you to browse the Internet, open and edit files, securely access networks, print documents, repair or replace a disk defective, etc.

Yes, if your server operating system is Windows or Linux based! The Pirate Ship can save an image of any disc compatible with PC hardware. Note that it is not compatible with macOS devices.

All you need to do is get a disk or storage drive with enough storage capacity for the PC image and make a copy of the image on that storage drive or disk. Do not use the Clone key provided in the 128 GB kit in this case because its capacity is not sufficient.
Note: A computer scan may be recommended in this case, as an image larger than 128 GB is quite rare and potentially poses a risk to the business as too much work-related data is possibly saved on just that PC.